FAQs & Quick Reference

General Information

Home Improvements & Renovations

Planning to make changes to your home? Here’s what you need to know:

• Exterior changes like new paint colors, landscaping, or adding a fence require approval from the . We encourage rich, natural tones that blend with the Sherwin-Williams Timeless Color Collection are usually a great fit.
• You can submit your requests via the Frontsteps Portal.
• Routine repairs and maintenance (like replacing gutters) don’t require approval, but it’s always good to check if you’re unsure.

How long does the approval process take?

Amenities

How Do I Access Amenities?

Access to amenities (pool, clubhouse, courts) is available with a key for residents and their guests. Guests must be accompanied by the resident at all times.

• Contact the Property Manager to get your keys if they were not provided by the previous owner or landlord.
• Lost your card or key? You can request a replacement for a small fee.
• Note: Ensure your HOA dues are up-to-date for access.

How do I rent the Clubhouse for a private event?

Go to the Frontsteps Portal to submit your reservation request or download the Clubhouse Reservation 2026 and Checklist (Jan 2026 update).pdf and mail/email to the property manager

When is the Pool open?

• Our pool is open from Memorial Day Weekend through Labor Day Weekend, with daily hours from 9:00 AM to 9:00 PM, weather permitting. We offer a dedicated Adult Swim hour from 9:00 AM to 10:00 AM each day for a quieter, more relaxed start to the morning.
• Please note: There is no lifeguard on duty, so everyone swims at their own risk. Children must be always accompanied by a parent or guardian. Guests must be accompanied by the resident at all times.

When are the Tennis/Pickleball courts open?

• Our courts are open daily from 9:00 AM until dusk and are available on a first-come, first- served basis. To be fair to everyone, please limit your play to 90 minutes or three sets if others are waiting. Courts are not available for private events or reservations, and may be used only for tennis, pickleball, or basketball. 
• For everyone’s safety and enjoyment, no other activities (e.g. bike riding, skates, skateboards) are allowed on the courts. Thanks for helping keep our courts fun and fair for all!

When is the Exercise Room open?

• Residents may use the Exercise Room from 6:00 AM to 10:00 PM, except when the Clubhouse is reserved for private events. Access is with your clubhouse key.

Moving In or Out

How Do I Get a Mailbox Key?

If the previous owner or landlord did not pass the key to you, you will need to contact the  Beavercreek Post Office . There is a nominal fee for the PO Box key.

• 3541 DAYTON XENIA RD, Beavercreek OH 45432-9998; Phone | 937-320-5142

Can I use a POD-type Moving Container?

• Yes, you can! PODs or similar moving containers are allowed for short-term use—up to 7 days—for loading and unloading. Just place it in your driveway during that time.
• And don’t forget to let the property manager know your planned POD delivery and pickup schedule so we can stay in the loop.

Can I rent or lease my house?

• Yes, you can rent or lease your home, but certain rules apply. The lease term is a minimum of 6 months. Short-term rentals (e.g., Airbnb) require registration with the City of Beavercreek.
• Owners are responsible for ensuring that their tenants understand and follow all HOA governing documents and community rules. Please note that the owner remains ultimately responsible for any violations by tenants and payment of the monthly dues.
• If you’re considering renting your home, we recommend reviewing the HOA documents and contacting the property manager to ensure compliance. You must also provide the contact information for your tenants to the property manager.
• If a homeowner moves and rents their home in The Woods to another family, he/she is responsible for notifying the property management company and for ensuring that the new family receives a copy of Governing Documents. Ultimately, the homeowner must be sure the tenants understand that certain guidelines and policies apply to all residents of the Woods.

Traffic & Parking

Can I park on the street?

• Residents are not allowed to park on the street and should use their garages or driveways. 
• Guests may park on the street, but due to the narrow roads, please park on only one side of the street. This helps keep the roads safe and accessible for emergency vehicles, and for the many residents—including children—who walk, bike, or ride scooters in the neighborhood. 
• Guests may park in the Clubhouse parking lot for up to 3 days during visits to residents with Board approval. To obtain approval, please contact the Property Manager with dates and type of vehicle.

Snow Removal – Street Parking Restriction

To ensure safe and efficient snow removal, no vehicles may be parked on Association streets during snow removal operations.

• For any snowfall event, forecast by the National Weather Service to exceed two (2) inches or if a snow emergency is issued by the City of Beavercreek, all vehicles must be removed from the street before snow accumulation begins and remain off the street until snow clearing is completed.
• Vehicles parked in driveways must not extend into the roadway or traffic lanes at any time.
• Any vehicle left parked on the street or extending into the street during a qualifying snow event will be subject to an automatic fine and/or towing.
• This rule applies to all homeowners, residents, guests, and service vehicles, unless otherwise authorized by the Association or emergency services.

What is the speed limit?

The speed limit throughout the community is 20 mph. All residents, guests, and contractors are expected to follow posted speed limits, stop signs, and one-way street signs. Please help keep our neighborhood safe for everyone, especially for pedestrians and children at play.

Where does the school bus stop?

City school buses will make one stop in the Woods on the street near the Clubhouse parking lot. Students should wait in the Clubhouse parking lot (or on the porch in bad weather).

Miscellaneous Topics

Who picks up the Trash?

Trash and recycling services are provided by Rumpke, and are included in your HOA dues.

• Pick-up is typically on Wednesday mornings, except if there is a holiday during the week.
• For more information on recycling or special waste removal, check out the Greene County Recycling Website.

Procedure for Bulk Pickups & Other Rumpke Service Requests

We are implementing a new process for handling bulk pickups and certain service requests with Rumpke. This change is designed to streamline communication and ensure faster, more accurate service for you.

Effective Monday, January 19, 2026, residents will now contact Rumpke directly for the following requests: 

• Bulk pickups; (Each home is allowed one free bulk item per quarter. There is an additional charge for additional items or scheduled pickups)
• Replacement containers (lost, damaged, etc.); 
• Extra service calls.

Bulk pickups continue to be the most common request, so we hope this update makes the process easier and more efficient.

How to Request Service

Please follow the steps below when you need assistance:

• Call Rumpke Customer Service 1-800-828-8171 (phone # updated 3/12/2026) (Available Monday–Friday, 8:00 AM–5:00 PM)
• Provide your name and full address, and identify your property community. .”Rumpke’s Customer Service team will locate your account and create a work order. 
• After payment is processed, Rumpke will provide your scheduled pickup date. 
• Please place items curbside the night before the scheduled pickup.

Why This Change Is Helpful – This process gives each resident direct access to a Rumpke representative, and all charges will be billed directly to your address. No fees will appear on the HOA or property account, helping keep billing clean and transparent. If you experience any issues during this process, please let the Property Manager know and we will work with our Rumpke representative to resolve them. Thank you for your cooperation as we roll out this improved system!